Shipping policy

Where we ship

We currently ship within the United States only, to street addresses and not PO boxes.

When your piece ships

Each made-to-measure piece is made after you order. Once you've ordered, we contact you to review your measurements and choices; your piece usually ships 6–8 weeks after your measurements are confirmed. We'll give you an estimated ship date when we confirm your order.

If we can't ship by the date we gave you, we'll tell you before it passes, give you a new date, and offer you the choice to cancel for a full refund or to wait.

Cost and carriers

Made-to-measure pieces ship free. We ship with USPS with tracking, and signature on delivery. You'll get an email with tracking when your order ships.

Sales tax

Sales tax is calculated at checkout based on the delivery address.

Lost or damaged parcels

If your parcel arrives damaged or doesn't arrive, email helloryinnyc@gmail.com within 7 days of the expected delivery date and we'll work with the carrier to put it right.

Questions? Email helloryinnyc@gmail.com.